Privacy Policy

At Liberation Bible Church, we are committed to protecting your privacy and honouring the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including sermons, devotions, events, testimonies, galleries, live streams, the newsletter, and online giving. We comply with Ghana’s Data Protection Act, 2012 (Act 843) and, in respect of visitors outside Ghana, the applicable data protection laws of their country. We do not sell your personal information. By using our website and services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for church membership, events, or ministry activities (in the case of children’s activities, only with a parent or guardian’s consent)
• Respond to a call of salvation or request prayer, follow-up, or pastoral support
• Subscribe to our newsletter and announcements (with your explicit consent)
• Make a donation via mobile money (MTN Mobile Money, AT Money), bank transfer, or at a service
• Contact us through our contact forms, social media, WhatsApp/Telegram, or direct communication
• Submit a testimony or other user-generated content (text, audio, or video)
• Engage with our content, embedded videos, or comment on our platforms
• Access restricted admin features (authorized users only)

The information you provide may include your name, email address, phone number, mailing address, and other details you choose to share. If you submit a testimony, we also collect the content you provide and, where you upload media, the associated file metadata (such as file name, size, and type). For the newsletter, we record your consent, the confirmation you gave when you first subscribed, and any later unsubscribe request. We do not collect more information than we need for the purpose for which you provide it.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information about your device and usage, including:

• IP address and approximate geographic location
• Browser type, version, and device information
• Pages visited, time spent, and navigation patterns
• Referring website and traffic source
• Security and diagnostic logs used to prevent abuse and troubleshoot errors
• Preferences stored locally on your device (theme selection, audio player state, content favourites, and accessibility settings)
• Aggregated analytics such as page views, device type, and approximate location reports
• Performance metrics used to optimise speed and functionality

2. How We Use Your Information

We use the information we collect for these purposes:

• Delivering church services, ministry activities, events, and pastoral care
• Communicating church announcements, devotional content, and spiritual encouragement
• Sending the newsletter and other communications you have explicitly requested (see Section 5)
• Processing donations securely and keeping accurate giving records
• Publishing, with your consent, testimonies and other content you submit
• Running secure admin functionality and maintaining church membership records
• Improving website performance, security, and user experience through analytics
• Personalising your experience using preferences stored on your own device
• Meeting legal, accounting, tax, and regulatory obligations in Ghana
• Protecting the rights, safety, and property of the church, our members, and visitors

3. Legal Bases for Processing

We only process personal information where we have a lawful basis to do so, including:

• Your Consent: where you opt in (for example, the newsletter, submitting a testimony, or registering for an event) you may withdraw your consent at any time without affecting the lawfulness of processing that took place before you withdrew it.
• Performance of a Request: to provide the service or respond to the request you make (such as registering, giving, or contacting us).
• Legitimate Interests: to operate our ministry, keep the website secure, and understand how it is used, in ways that are proportionate and respect your privacy.
• Legal Obligation: where we must retain or disclose information to comply with Ghanaian law, including the Data Protection Act, 2012 (Act 843) and financial/accounting rules.

Where consent is required by law, we obtain it in a clear and specific way, keep a record of it, and act only within the scope of the consent you gave.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information for commercial gain. We share information only in the following circumstances:

• Service Providers: we may share information with trusted third parties who help us operate the website and ministry, such as hosting and analytics providers (for example, Vercel), email and messaging services, cloud and media storage, and payment/mobile money providers. They are limited in how they may use your information.
• Legal Requirements: we will disclose information where required by law, or to protect the rights, safety, and property of the church, its members, or the public.
• Church Ministries: information may be shared within our pastoral leadership and ministry teams for pastoral care and ministry coordination, on a need-to-know basis.
• Business Transitions: if the ministry is reorganised or its assets are transferred, records may be transferred subject to the same protections described in this Policy.
• With Your Consent: we will share information where you have given explicit consent.

5. Newsletters and Communications

We only send newsletters, devotionals, and announcements where you have given explicit consent. Our practice is:

• Opt-in only: we never add you to the newsletter unless you subscribe and tick the consent box.
• Double opt-in (confirmation): after subscribing, we send a confirmation link that must be followed before we email you.
• Easy to unsubscribe: every email includes an unsubscribe link, and we honour your request promptly. We keep a suppression list (name and/or email address) so we never contact you again by mistake.
• Your consent is yours: you may withdraw it at any time through the unsubscribe link or by contacting us.

If you subscribed but did not confirm, we will not email you. Where we later run SMS or WhatsApp updates, we will only use them with separate, explicit consent.

6. Donations and Financial Information

We take great care with anything you give. Our commitments are:

• We do not store or handle your mobile money PIN or bank card details. Those are processed by your provider (for example, MTN Mobile Money or AT Money) under their own terms and security controls.
• We keep a giving record (name, amount, date, and purpose) for receipts, accurate accounting, and legal/tax records required in Ghana.
• You may give anonymously or outside the website if you prefer.
• Donation records are kept only as long as required for accounting, audit, and legal purposes, and are accessible only to authorised finance and leadership staff.

This Policy does not change or replace the terms of your mobile money provider or bank, which you should review before giving online.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from the website
• Restricted, role-based access to personal information on a need-to-know basis
• Secure storage, strong authentication, and access controls for admin functionality
• Regular security assessments, monitoring, and logging
• Regular backups and recovery procedures

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and you should also take care to protect the passwords and devices you use.

8. Cookies and Local Storage

We use cookies, local storage, and similar technologies to remember your preferences (such as theme selection, audio player settings, and content sharing options) and to understand, in aggregate, how the site is used. Examples include:

• Essential and preference storage so the site remembers your settings across visits (for example, dark/light theme and the persistent audio player).
• Privacy-respecting analytics that report aggregate usage statistics (for example, page views and device types) rather than identifiable visitor profiles.
• Privacy-enhanced embeds (for example, YouTube’s youtube-nocookie.com domains) that avoid tracking you with cookies before you play a video.

We do not use advertising or cross-site tracking cookies and we do not build advertising profiles about you. Because of this, we do not currently display a cookie-consent banner; if our practices ever change, we will update this Policy and introduce an appropriate consent mechanism. You can always clear cookies and local storage through your browser; doing so may affect some features, such as saved theme or audio player preferences.

9. Third-Party Services and Integrations

Our website integrates with third-party services so we can share the gospel and operate the ministry. These services operate under their own privacy policies and terms, and we encourage you to review them before interacting:

• YouTube – our sermons and live streams are published on our official channel, and videos are embedded using YouTube’s Privacy-Enhanced Mode
• Social platforms – Facebook, Instagram, WhatsApp, Telegram, and TikTok
• Hosting and analytics – Vercel (website hosting, analytics, and performance monitoring)
• Payment/mobile money – MTN Mobile Money and AT Money
• Cloud and media storage, and email delivery services used for the newsletter

We are not responsible for the privacy or security practices of these external services. When you interact with them, their policies apply, and we recommend reviewing them.

10. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from a child under 13 without parental involvement. Where children participate in church life through you — for example, registering for a children’s event — we collect their information only with the consent of a parent or guardian and only as needed for the activity. If we learn that we have collected a child’s information without appropriate consent, we will take steps to delete it promptly. Parents and guardians may contact us to review or ask us to remove their child’s information.

11. Your Rights and Choices

Yes, you can — and under Ghana’s Data Protection Act, 2012 (Act 843) you have rights over your information. Subject to certain lawful exceptions, you may:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to correct inaccurate or incomplete information
• Deletion: request deletion of your personal information
• Restriction or Objection: ask us to limit or stop processing in certain circumstances
• Portability: request your information in a structured, machine-readable form where technically feasible
• Withdraw Consent: withdraw any consent you have given, at any time
• Unsubscribe: opt out of communications at any time using the link in each email or by contacting us
• Complain: lodge a complaint with the Data Protection Commission of Ghana

To exercise any of these rights, email us at the address in Section 15. We may need to verify your identity before acting, and we will respond within the period required by law. Where we must keep information for legal or accounting reasons, we will tell you.

12. Data Retention

We keep personal information only for as long as we need it for the purposes described in this Policy, or longer where required by law. Examples include: newsletter records and consent/opt-out details (kept until you unsubscribe, after which the suppression record is kept so we do not email you again); donation and membership records (kept for accounting, audit, and legal purposes); analytics (aggregated and kept for a limited period); and content you submit, such as testimonies, (kept while it remains part of our ministry record or until you ask us to reconsider its use).

13. International Data Transfers

To make the website work, some of the services we use (for example, hosting and cloud providers such as Vercel, and YouTube for media) may process data on servers located outside Ghana. Whenever we transfer personal information across borders, we rely on appropriate safeguards that respect the Data Protection Act, 2012 (Act 843), including contractual protections with our service providers. Contact us if you would like more information about these safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or our website. When we do, we will post the updated version here and change the "Last updated" date. If a change is significant, we will take reasonable steps to bring it to your attention, including by email where we have your consent to email you. We encourage you to review this page regularly.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

For matters relating to data protection, please mark your message "Privacy". If you believe we have not handled your information lawfully, you may also lodge a complaint with the Data Protection Commission of Ghana.

See also our Terms of Service.